Why Enterprises Are Moving From Chatbots to AI Agents

[Tom Billings]

Enterprises are shifting from traditional chatbots to AI agents because business needs have become more complex. Chatbots mainly handle conversations and basic queries, while AI agents can understand intent, make decisions, and take actions across multiple systems. This allows enterprises to automate workflows, reduce manual intervention, and improve operational efficiency. AI agents can manage tasks such as processing requests, updating records, and supporting internal teams in real time.

At Osiz, we help enterprises build advanced AI agent solutions that go beyond simple chatbot functionality.

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